Solutions

BPO onboarding and back office

BPO onboarding and back office

Management of integration, validation and support processes for internal operations.

When growth requires scale, the structure needs to keep up. Montreal's Onboarding and Back Office BPO is designed to support internal operations efficiently, ensuring that the onboarding of customers, partners or employees happens smoothly, safely and in compliance - even in scenarios of high turnover or multiple entry channels.

Our solution supports back-office processes with agility and precision, taking care of everything from admission flows and document validation to serving areas such as HR, commercial, legal and others. All this with the capacity for automation, traceability and personalization according to the journey of each client or employee.

More than a support operation, we provide stability, experience and structure so that your company can move forward consistently, even behind the scenes.

Why choose Montreal

  • Reduced integration time with automated and structured flows.
  • Compliance with internal and regulatory requirements.
  • Scalable operation for periods of high volume, such as hiring campaigns or commercial expansion phases.
  • High degree of personalization according to the customer or employee journey.
  • Proven experience in environments with high turnover or multiple entry channels.

Services

  • Employee induction, integration and dismissal processes.
  • Registration and document validation of clients or partners.
  • Preparing and activating access and corporate tools.
  • Operational support for internal teams such as HR, commercial, legal and others.
  • Organizing and updating internal databases.
  • Back office support for repetitive administrative flows.
Who it's for
Companies that need to structure or scale customer or employee onboarding processes and back-office routines, with a focus on security, agility and compliance.
Operations supported by trained teams and standardized flows, guaranteeing stability, traceability and consistency in operational support processes.
  • By volumes processed (registrations, integrations, validations).
  • By allocated resources.
  • By processes carried out.
Caixa Economica Federal.

Strategic partnerships

Flexdoc Technology

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