Digital Transformation at SEFAZ-MA: From manpower allocation to delivery by results.

Sector Education, Government, Industry

Ecosystem Intelligent Management and Automation, Secure identification and authentication

Published in 09/04/2025

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minutes of reading

The Maranhão State Treasury Department (SEFAZ-MA) has always played an essential role in state tax management, guaranteeing the collection and inspection necessary to maintain public finances. However, the Information Technology area faced significant operational challenges.

With services contracted on the basis of labor allocation (man-hours - HH), there were difficulties in controlling demands, managing productivity and lack of strategic alignment with the secretariat's needs. In this scenario, it was decided to migrate to a model based on the provision of services measured by Technical Service Units (UST).

Challenges

Lack of a structured methodology for software development, despite the requirement in the Terms of Reference to adhere to SEFAZ's own methodology.
Lack of documentation and development standards to guarantee the quality, reuse and traceability of software artifacts.
Fragmented management of projects and demandswithout a structured model of governance and monitoring of the services provided.
Inadequate tools for productivity controlThis makes it difficult to manage the allocation of resources and measure the value delivered.

Solution

Own software development methodology

Development based on the best market practices and adapted to the needs of SEFAZ-MA.

Agile methodologies

Feasibility of incremental deliveries and greater adaptation to changing requirements.

Development standards and documentation

Uniformity and traceability of the systems developed.

IT PMO

Project control and demand management, ensuring transparency and efficiency in the allocation of resources.

Results

Efficiency gains in project execution

Faster deliveries, greater financial and deadline predictability.

Greater control and transparency in the provision of services

Detailed monitoring of the effort expended and deliveries made.

Improving the quality of products delivered

Standardized documentation and adherence to best development practices.

Reduced rework

more agile and assertive processes, with a focus on the value generated.

Transformation indicators

+ 42%

productivity in the volume of USTs delivered per period

+ 38%

reduction in the average time taken to deliver features

+ 27%

reduction in indirect operating costs, with better allocation and less waste

+ 100%

an increase in the internal user satisfaction index, which jumped from 4 to 8 (on a scale of 1 to 10)

Why Montreal?

With a solid track record in the public sector, Montreal offers tailor-made solutions to complex IT challenges. SEFAZ-MA's transformation demonstrates how it is possible to evolve from traditional models to results-oriented contracting, with real gains in productivity, quality and transparency.

Bring this transformation and other Montreal solutions to your institution. Talk to our experts.