Functional and Non-Functional Testing: Quality and Performance in High and Low Platform Systems - BRB

Sector Banks and financial services

Ecosystem Intelligent Management and Automation, Innovation and Agile Development

Published in 09/04/2025

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minutes of reading

The BRB (Bank of Brasilia) is a financial institution with a wide range of banking products and services for individuals and companies. With 58 years of history, the bank serves a almost 9 million customers present in 95% on national territory.

In recent years, BRB has invested heavily in innovation, redesigning strategic fronts such as insurance, investments and digital banking, as well as seeking partners capable of strengthening its ecosystem. At the same time as this transformation process, the bank was facing considerable challenges in the area of quality, especially in relation to the services contracted for functional and non-functional testing of low- and high-platform systems, which were not always carried out with the necessary excellence.

To change this scenario and ensure that the services were carried out with the utmost excellence, BRB decided to hire a new company specializing in quality, with technical expertise and high standards. That's when Montreal took on the challenge.

Challenges

Recovering the credibility of the quality area vis-à-vis other areas of the bank
Gaining the trust of the quality coordinators after a history of unsatisfactory deliveries
Hiring and deploying qualified on-site professionals
Negotiating contract management with technical alignment and avoiding decision-making conflicts

Solution

Strategic approach

Working closely with BRB's quality coordination, strengthening the relationship and ensuring constant alignment

Negotiation strategies and technical management

Building customer trust and overcoming previous negative history

Restructuring the allocated team

Adjusting the professional profile and work dynamics to avoid decision-making conflicts and ensure operational fluidity

Results

Zero backlog

Total resolution of more than 1,000 pending demands left by the previous company, normalizing the workflow

+ Productivity

Significant increase in the productivity of quality teams in high- and low-platform systems

+ Quality in deliveries

Significant improvement in the consistency and accuracy of deliveries, raising the perceived standard of quality

- Rejected demands

Reduction in the number of deliveries returned due to faults or non-compliance with BRB criteria

New demands met

Growth in the volume of new demands, expanding the capacity of the quality area

New integrated quality systems

Expansion of the scope of action with new systems adopting the quality area as an essential stage in the process

Automation on the rise

Creation of a new front dedicated to developing automation demands in the quality process

Transformation indicators

+ 48.000

processed documents

Why Montreal?

Montreal combines in-depth technical knowledge with a close, collaborative and quality-oriented approach. Our experience in mission-critical projects allows us to deliver excellence in highly regulated and demanding environments, such as the financial sector. For BRB, we bring more than technology - we deliver consistent results and the ability to scale with confidence.

Does your institution need to improve the quality of its systems with agility and precision? Talk to our experts and let's take each step of this journey together.